PT. Godrej Consumer Products Indonesia, its sister company (PT. Godrej Business Indonesia and PT. Indomas Susemi Jaya) and its affiliates (collectively referred to as “GCPI”, “we”, “our” or “us”) are a leading Household and Personal Care company. This Notice (Notice) outlines our practices in relation to the collection, storage, usage, processing, and disclosure of personal data in the context of You accessing our website and sets out your privacy rights which are further detailed in section 8 of this Notice. If you have any questions or concerns about this Notice or on your Personal Data, please contact us at: id.dpo@godrejcp.com.
We collect personal information and process Personal Data in accordance with the Personal Data Protection Law Number 27 of 2022 (“PDPL”) and other applicable laws governing the processing of Personal Data.
Please read this Notice in consonance with the General Terms and Conditions. By using GCPI’s website, you confirm that you have read and agree to be bound by this Notice, the General Terms and Conditions, and consent to the collection, storage, usage and processing activities described under this Notice.
GCPI collects Personal Data for various purposes set out in this Notice. This data includes, without limitation, the following categories:
Personal identifiers such as Name, title, Address, Country etc.
Contact Information such as Phone number, Email address etc.
Technical Personal Data such as your IP address, browsing session details, demographics, your device’s operating system, device information, device and mobile app usage, browser type and any such information collected via cookies (read our Cookie Policy in detail).
Audio-Visual information such as photographs or images captured or video recordings (if enabled), when you attend any of our marketing or other events, webinars etc.
Preferences relating to marketing communications, product interest, subscription details etc.
Queries, comments, reviews, opinions or feedback submitted by you about our products, programs and services.
When You voluntarily share or provide an explicit consent.
Automatically via technologies like cookies.
Via communication channels such as E-mail, telephonic communication, kiosks, subscription channels etc.
Information you previously shared with GCPI or other entities of Godrej where you have given an explicit consent for intra-group transfers.
The information derived from usage of the Website, including crash logs and usage statistics.
When you share Your data with our authorized third-party agents, sales executives, customer service executives, or any GCPI employees.
When you participate in a survey, offline event or campaign or promotion activities.
Personal Data collected by our third parties working on behalf of us including agencies.
Social media account details (based on the permissions given by you) when you use to create login in our account(s) or connect to any account offered by us.
At any point in our business, we do not intent to collect Personal Data from children under the age of 18. If we identify that we have unintentionally collected Personal Data from a child below the age of 18, we will remove that child's Personal Data from our records promptly.
We may collect Personal Data about children under the age of 18 years from the parent or legal guardian directly after obtaining their consent.
If you believe we might have any information from or about children in absence of any parental or lawful guardian’s consent, please contact us at: id.dpo@godrejcp.com.
We process your Personal Data based on your consent for the following purposes:
Order processing/ fulfilment:
To process your orders and to inform you about the status of your orders.
To process order returns for products you purchase on our platforms.
Order support:
For consumer service purposes including responding to your enquiries, examples include, enquiries as to order status, product support, product question/ complaint, and general feedback.
For product and service personalization based on your interaction with us.
Events, campaigns and other marketing promotions:
To communicate information to you and to manage your subscription to our newsletter or other promotional communications.
To reach out to you about offers from our brands or events and offers relating to our products and brands.
To improve our future offerings, including products and services.
Research purposes:
To understand your impression about our products and brands.
To improve our future offerings, including products and services.
Technical support:
To enhance your experience on our website.
For troubleshooting purposes.
To validate your identity when you contact us by telephone, electronic means or otherwise.
To collect your experience or for any feedback, query or complaint.
To enhance your experience on our website.
In some cases, we rely on legitimate interest for processing your personal data. A legitimate interest could exist for example to prevent the website and other GCPI’s applications from cyber-attacks.
We also process your Personal Data when we have a legal obligation to perform such processing. For example, to ensure the compliance with a court order.
We store your Personal Data on our cloud servers managed by GCPI for the purposes described above based on your consent and to provide any product or service you have requested or authorized.
We share your Personal Data to the internal departments of GCPI for the above-mentioned purposes.
We may transfer your Personal Data to our entities located outside the territory of Indonesia. This transfer is conducted in accordance with applicable data protection laws and regulations, ensuring that your data is handled with the utmost care and security. We take appropriate measures to safeguard your personal information and ensure that it remains protected throughout the transfer process.
We may also share the Data with Government authorities, when the request for the same is raised by them for the purposes, such as:
For compliance with the law, regulation, or a legal request,
To protect the intellectual property, intellectual property rights and employment rights of GCPI,
To defend, protect, prevent fraud, illegal activities, harm, or financial loss to GCPI,
In connection with an investigation of suspected or actual fraudulent or illegal activity. This may include exchanging information with other companies and organizations for fraud protection, risk management and dispute resolution.
If disclosure is necessary to protect individuals’ interests.
We may disclose your Personal Data to an authorized recipient, where you have authorized us to perform such disclosure.
We may also share your Data with other third parties:
Where you request or authorize us to do so,
For providing marketing assistance,
For fulfilling orders for products or services, delivering packages,
For providing customer services,
For comply with applicable law or responding to valid legal process,
We need to operate and maintain the security of our website/App or Platform, including to prevent or stop an attack on our computer systems or networks,
The sharing of your Data will be in line with the processes set out in this Notice.
We adopt reasonable and appropriate security practices and procedures including administrative, physical security, and technical controls in order to safeguard your Personal Data.
If you suspect any misuse or loss or unauthorized access to your data, please let us know immediately by contacting us through e-mail at id.dpo@godrejcp.com.
We will retain your Personal Data for business purposes and in line with our retention policies. We will only store and process your Personal Data for as long as is reasonably necessary and delete it thereafter post after taking into consideration the purposes outlined above, to comply with legal requirements, to resolve disputes, enforce our agreements and as long as processing and retaining your Data is necessary for our legitimate interests.
You are entitled to the following rights in relation to your Personal Data with respect to PDPL:
Right to obtain information regarding identity clarity, basis of legal interest, purpose of requesting and using Personal Data, and accountability of parties processing your Personal Data.
Right to complete, update and/or correct errors and/or inaccuracies in your Personal Data in accordance with the purpose of the Personal Data processing
Right to access and obtain a copy of your Personal Data in accordance with the provisions of PDPL.
Right to end processing, delete, and/or destroy your Personal Data in accordance with provisions of PDPL.
Right to withdraw consent to the processing of your Personal Data.
Right to object to a decision-making action that is based solely on automated processing.
Right to delay or limit the Personal Data processing proportionally with the purpose of Personal Data processing.
Right to sue and receive compensation for violations of the processing of your Personal Data in accordance with the provisions of laws and regulations.
Right to obtain your Personal Data from GCPI in a form that is in accordance with the structure and/or format commonly used or readable by an electronic system.
To get in touch with us about these rights, or for more information about managing your Personal Data, please use the contact details set out in the section below.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal information changes during the period for which we hold it.
GCPI may redirect you to our product website. Please note that if you follow a link to any of these websites, such websites will apply different terms to the collection and privacy of your Personal Data, and we do not accept any responsibility or liability for these policies. When you leave our Site, we encourage you to read the privacy policy of every website you visit.
Name: PT. Godrej Consumer Products Indonesia
Address:
Godrej Indonesia
Secure Building A, 2nd-3rd Floor
Jl. Raya Protokol Halim Perdanakusuma
East Jakarta 13610, Indonesia
Email: id.dpo@godrejcp.com
To exercise your rights related to your personal information or to otherwise reach us, please submit a request by e-mailing us at id.dpo@godrejcp.com.
We may change this Notice from time to time. If we make any changes to this Notice, we will change the "Last Update Date" date. You agree that your continued use of our services after such changes have been published will constitute your acceptance of such a revision. We will notify you and seek additional consent before using your Personal Data for a new purpose that is inconsistent with the original purpose for which we collected it.
By continuing to use our services, you are agreeing to these terms. However, you have the right to withdraw your consent at any time by writing an email to us at id.dpo@godrejcp.com. If you withdraw your consent, we will be unable to provide you with the services or process your data for the purposes mentioned above. The consequences of such withdrawal will be your responsibility, and it will not affect the legality of the processing of Personal Data based on your consent before its withdrawal.
We remain committed to being transparent about our practices and keeping you in control of the information we hold about you.